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FAQ 
FAQ
 

Summary

Domain-registration

How can I create a customer account?
Which services are included in a Domain-registration?

DomainRenewal

Where can I renew my domain name?
What is the maximum renewal period for a domain name?
Will my domain/s be renewed automatically?
Will I receive a renewal-confirmation?

Domain-transfer

What is a domain-transfer?
How long does a domain-transfer take?
How can I start a domain-transfer?
What is an authorization code?
Where can I find the authorization code for my domain name?
What do I have to do in case of a failed or canceled transfer?

Domainconfiguration in the Web-Client

How can I enter URL Forwarding?
How can I configure Email-Forwarding?
Update Whois
Update/Register Nameservers
How can I lock my domains?

Financial

Which methods of payment do we offer?
Problems by using the credit card
I need an Invoice

How can I create a customer account?

In the customer login field on our website you have the possibility of signing up as a new customer even without registering a domain. With this information you can log onto your customer-online-interface at www.galcomm.com and check the status of your domain registrations, view your pre-registrations, modify your personal and payment data and configure your domain.

Which services are included in a Domain-registration?

Communigal offers their customers extra service when registering a domain. The following features are included in a domain registration:

  • The simple Administration and Real-Time-Configuration of the domains in your personal Online-Interface
  • The possibility of entering your IP-Address or Namserver -URL-Forwarding (Redirect or Masq-Redirect)
  • Specified Email-Forwarding to 5 different Email-Addresses, as well as one "Catch-All"-Address.
  • Use of your own Mailserver -WHOIS-Update at any time, no matter how often
  • The possibility of entering as many Sub-Level-Domains as you wish
  • DNS-Hosting
  • Email and Telephone support

Where can I renew my domain name?

Your domain name can simply be renewed by yourself in your webinterface under "RENEW". Here you have go the option to renew your domain name before it expires or immediately.

What is the maximum renewal period for a domain name?

This depends on the respective domain name. Gernerally generic domains (com/net/org/info/biz) can be renewed from 1 up to 10 years. de and and eu Domains can only be renewed for one further year.

Will my domain/s be renewed automaticaly?

Basically, all domains will be renewed automatically in case that your credit card is entered and valid or that you have an automatically way of payment choosen. This applies also to a positive account balance on your online payment account.

Will I receive a renewal-confirmation?

Yes, after each Domain-Renewal you will receive a renewal confirmation through Email.

What is a domain-transfer?

A domain-transfer means moving a domain name from one domain-registrar to another. Unfortunately not every domain name can be transfered. After you have logged into galcomm.com account with your username and Password you can start a transfer by clicking on TRANSFER Link:


How long does a domain-transfer take?

Basically a domain-transfer takes up to one week, but there are differences between the respective domains. In case of gerneric Transfers such as com/net/org/info/biz (also 5 days) In order to initiate the transfer for this domain, we need the respective Authorisation Code, which can be obtained from the current registrar. Our system will automatically ask you to enter the Authorisation Code after you have entered the domain for transfer. The transfer can only be processed with a valid authorisation code.

How can I start a domain-transfer?

 

  • Login your galcomm.com account using your username and password and click on TRANSFER link.
  • Please enter into the respective field the domain you wish to transfer. (one domain per line, without "www" and a maximum of 50 Domains per transaction)
  • Confirm with "SUBMIT"
  • When transfering com/net/info/org/info/biz/name Domains you will see an additional fields, where you must enter the Authorisation Code which can be obtained from the current registrar.
  • After the transfer has been successfully initiated, then our system send a confirmation email to the Owner/Admin-C according to WHOIS of the respective domain. In order to further process this transfer it is important, that this email gets confirmed. After this has been completed, then the losing registrar will receive the transfer request. The losing registrar will also send an email to the Owner/Admin-C. allowing him/her to deny the transfer. If you do not respond to the email from the losing registrar, then the transfer will get processed successfully after 5 days.
  • IMPORTANT: - If the Email-Address in the WHOIS is invalid, then the transfer cannot be processed. If this is the case, then kindly contact your current registrar and ask him to update the WHOIS information accordingly. You can only transfer domains which are older than 60 days after their creation date (this can be viewed through the WHOIS) Furthermore you can only transfer domains which are not on LOCK (also viewable through the WHOIS)

What is an authorization code?

The so called authorization code is some kind of security key to prevent unauthorized transfers. If a domain name should be transfered you always need an authorization code. The code must always be requested at your current registrar.

Where can I find the authorization code for my domain name?

You can easily obtain the EPP authcode of your domain as follows:

  • log in your customer account under galcomm.com with your Username and Password.
  • Under Domainadmin click on the domain name and click on Get authcode

What do I have to do in case of a failed or canceled transfer?

There can be a few different reasons why a domain transfer can fail or be canceled.

Principally conatct the current domain Providor/Registar soon as possible, to find out more about the reasons for the failure.

Should the transfer faile in our system, you will automatically receive a notification via e-mail.

How can I enter URL Forwarding?

In Order to forward a domain to another already existing domain please procced as follows:

  • Log in your customer account at www.galcomm.com.com.
  • enter Domain Admin.
  • click on the affected domain.
  • A new window will be shown where you finde the link URL-Forwarding.
  • Verify that the following Name Servers of the domain name are the following:
    • DNS1: dns1.communigal.net
    • DNS2:  dns2.communigal.net

    Among this point you can enter the domain name where the domain should be forwarded to.

    Please make sure you save the information with the "submit" button.

    Please notice, that the update of the URL forwarding can (depending on the domain) may take a few hours.

    Update Whois

     

    The Whois Data of your domain/s can be cahnged/updated at any time.

    • Log into your Galcomm.com account with username and password.
    • Enter Domain Admin and click on affected domain you wish to update.
    • the resulting page you may select any of the following tabs
      Domain Names:  CHANGE REGISTRANT CONTACT, CHANGE ADMIN CONTACT, CHANGE TECHNICAL CONTACT, CHANGE BILLING CONTACT. Click on the appropiate tab and follow instructions Alternatively, you can click on CHANGE ALL CONTACTS tab in order to update at once all contact types with same information, then click on SUBMIT button.

    Update/register NS

    Please also note that nameservers can only be added for domains which are under our control.

    • Log into your Galcomm.com account with username and password.
    • Enter Domain Admin and click on affected domain you wish to update.
    • the resulting page you may select any of the following tabs CHANGE NAMESERVERS.

    Here you are able to add nameservers at your domain name such as ns1.mydomain.com. Please also note that nameservers can only be added for domains which are under our control.

    How can I lock my domains?

    If you would like to place a domain name on lock (for example to block unauthorized domain name transfers) please proceed as follows:

    Select the domain name you would like to place the lock on, in your galcomm.com account by selecting the check box on the left side of the domain. Please be aware that a lock can only be set on a generic root domain (e.g. com/net/org/info/biz/name) - not on a subleveldomain (e.g. www.example.com).

    Then please select the command "Lock selected domain" from the drop down command box and click "Submit". Locked domain names will be marked with a small lock icon on the right. Be aware that with some TLDs a lock also implies that no nameserver/whois updates can be made to that domain name while locked. If you would like to remove the lock please proceed accordingly but chose the command "Unlock selected domain" from the command box.

    Which methods of payment do we offer?

    Credit Card payment Bank transfer

    1) Credit Card payment

    We accept the following credit cards: American Express ; Mastercard/Isracard ; Visa

    2) Bank transfer

    Please use the following bank account for the bank transfer:

    CommuniGal Communication Ltd.

    Bank Leumi Le-Israel

    Branch no. 934

    Account no . 609700/26

    Swift Code LUMIILITTLV  

    Bank - Chase CHASUS33XXX

    Bank Address:

    63 Hertzel st, Rishon Lezion Israel

    Bank phone: +972 3 9682278 

    Attention!
    Please always declare your user-ID and the matter you are paying for!

    Problems by using the credit card

    In case of having problems with debiting your credit card you will directly receive an error message via Email. Please be so kind and contact us if you should receive such a message.

    I need an Invoice

    Should you require an invoice, please contact us at billing@galcomm.com

     

 

 

 


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